"IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
SINGAPORE: The Info-communications Media Development Authority (IMDA) on Tuesday (Jan 29) expressed "grave concerns" over an incident in which mail was found discarded in a rubbish bin in Ang Mo Kio.
Singapore Post (SingPost) had said earlier that a postman has been arrested over the incident.
"Under the Postal Services Act, it is an offence for any officer, employee or agent of a postal licensee to destroy or throw away any postal article or anything contained therein," said an IMDA spokesperson in a statement, adding that the authority is investigating the matter.
"IMDA will take appropriate action against anyone found guilty of contravening the Postal Services Act."
IMDA added that it will take firm action against SingPost for any breaches of its public postal licence requirements, noting the recent spate of service lapses by the national postal agency."
The key is: it is happening MORE than ever n is definitely very disturbing as Sgp people expect their mails n parcels to b delivered safely n efficiently bar none!!
SingPost better do a thorough investigation n find the ROOT Cause or Causes!
Is it an isolated individual issue? or Manifestation of a systemic overloaded n undermanned issue?
Remembered the shock SMRT Bus captains "strike" incident that revealed the foreign workers' quarters were poorly managed with infestation of insects, bed bugs, etc.?
Fix this issue before it creates more reputational damages!!
SINGAPORE: The Info-communications Media Development Authority (IMDA) on Tuesday (Jan 29) expressed "grave concerns" over an incident in which mail was found discarded in a rubbish bin in Ang Mo Kio.
Singapore Post (SingPost) had said earlier that a postman has been arrested over the incident.
"Under the Postal Services Act, it is an offence for any officer, employee or agent of a postal licensee to destroy or throw away any postal article or anything contained therein," said an IMDA spokesperson in a statement, adding that the authority is investigating the matter.
"IMDA will take appropriate action against anyone found guilty of contravening the Postal Services Act."
IMDA added that it will take firm action against SingPost for any breaches of its public postal licence requirements, noting the recent spate of service lapses by the national postal agency."
The key is: it is happening MORE than ever n is definitely very disturbing as Sgp people expect their mails n parcels to b delivered safely n efficiently bar none!!
SingPost better do a thorough investigation n find the ROOT Cause or Causes!
Is it an isolated individual issue? or Manifestation of a systemic overloaded n undermanned issue?
Remembered the shock SMRT Bus captains "strike" incident that revealed the foreign workers' quarters were poorly managed with infestation of insects, bed bugs, etc.?
Fix this issue before it creates more reputational damages!!
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